Currently there are 15 yarn colors available, of which you can use 6 colors per design. Please note the detailed information in our Helpcenter.

• Maximum embroidery area: textiles 90 x 90mm, for caps 100 x 50mm, and for beanies 90 x 40mm.
• Maximum motif size: Your design may be a maximum of 60cm². The maximum width or height depends on the aspect ratio and is determined automatically by the designer.
• Minimum line thickness: The line thickness must be at least 1.5 mm (see below for more information).
• Text size: The minimum height for lowercase letters is 6.4 mm and for 7.6 mm for uppercase letters. This corresponds to about 20-22pt font size.
• Colors: Please use only monochrome areas/lines in your motif and avoid color gradients and mixed tones.
  
• Shapes: Use only simple shapes and not photographic images, as they can not be embroidered
• Void spaces: Your file should not contain any empty spaces, but form a closed area (exception: text).
• Background: All colors in your graphic will be embroidered. If you do not want a background, it should be transparent

Compared to digital printing, your uploaded file cannot simply be printed, but must first be converted into an embroidery design. This step can not be fully automated and requires manual adjustments by an embroidery expert.

Once an order is received, we create the embroidery file for production based on your uploaded file. For the creation of the embroidery file there is a one-time charge of 7,50€ net per motif size and material (caps, hats, textiles). The costs will be charged automatically with the first order.

Standalone embroidery file conversion is not possible because the file must be tailored to the requirements of our embroidery machines.

Yes, we even recommend that you do this so that you can get a feel for how the design will actually look embroidered. Depending on what material the design is embroidered on, the result may be slightly different. If you are planning a bulk order with your design, you should always have a sample made in advance. Since the products are made to order, returns for non-satisfaction are excluded.

Samples are also great for product photos that you can use in your online store, so your customer can get an idea of the high quality of the stick before they buy.

Did you know that we offer discounted sample orders for samples of this type? You can find more information about the sample orders in the Helpcenter.

When the first order of embroidery product is received in your store, we do the conversion, which usually takes 2-3 working days. Therefore, the production time is extended by about 2-3 working days when the design is ordered for the first time.

Currently we offer a flat 2D stick. A 3D stick is already in planning.

Unfortunately, this is not possible. If you want to change the thread color of an already created design, you have to create a new embroidery file in the desired color.