A return refers to the return of goods by the customer to the seller. In a print-on-demand business, such as with Shirtigo Cockpit, there can be various reasons why a customer returns a product. Effective management of these returns is critical to customer satisfaction and business profitability.
There are various reasons why customers in a print-on-demand business may initiate returns. These include dissatisfaction with the product, the wrong size or color, damage to the goods, or a change of purchase decision. In some cases, a return can also be caused by the delivery address being incorrect or refusal to accept the delivery.
Shirtigo Cockpit's returns management is a digital service that helps you efficiently manage returns in your print-on-demand business. With our system you can increase customer satisfaction, improve profitability and make the whole process more sustainable.
Shirtigo Cockpit offers two price levels for its returns management. "Return Free, our basic level, is completely free. It includes basic features such as using our address as the return address and the choice between resending and recycling the returns. Our premium package, "Return Pro", costs 12€ per month with annual billing. With this package you get advanced features including free returns acceptance, content check on storage and a customisable returns portal.
The "Return Free" and "Return Pro" packages differ primarily in the functions and services available. "Return Free", the free package, offers basic functions for returns management. Your customers send the returns to our address and you have the choice between resending and recycling the returns. For a price of 12€ per month, "Return Pro" offers much more advanced features. These include the free acceptance of returns and a content check when storing the returned products. Another advantage is the possibility to use a customisable returns portal. This can be perfectly adapted to your brand image and thus contributes to a uniform and professional appearance of your company.
Shirtigo Cockpit's returns management can improve your print-on-demand business by increasing the efficiency of your returns process and allowing you to manage your business completely digitally. It minimises the need for manual work when processing returns, which in turn saves time and money.
The Shirtigo Cockpit returns management offers numerous advantages:
By default, the free returns management ("Return Free") is active in your Shirtigo Cockpit. However, if you would like to use the additional functions of "Return Pro", you can activate this in the account settings. This will open up a range of additional functions, such as free returns acceptance, content control during storage and a customisable returns portal. By activating Return Pro, you can optimise your returns management even further and adapt it to your individual needs.
Shirtigo Cockpit's returns management is designed to be sustainable. It encourages companies to store returned orders in their warehouse and ship them with new orders instead of disposing of them. This saves resources and reduces waste.
Shirtigo Cockpit's returns management facilitates the management of returns by providing automated processes and a user-friendly, branded returns portal. It enables customers to manage their returns independently, minimising the effort for businesses.
Effective returns management can significantly improve customer satisfaction. A transparent and simple returns process increases customers' trust in the brand and improves their shopping experience. It can also help reduce shopping cart abandonment and increase customer loyalty.
By offering your customers improvements instead of a full exchange, you can keep up to 30% more of your sales. In addition, a transparent returns process can help reduce customer queries by up to 70%, leaving you more time for other aspects of your business. Furthermore, transparent return policies can help increase conversion rates, which leads to more sales.