Manage your returns stress-free & automated

Shirtigo's smart returns solution saves you time, money and stress. Keep an overview, optimize your processes and offer your customers a smooth returns experience.

Start now for free
Digital interface showing a blue t-shirt with an astronaut graphic on a white background, with icons for refresh, 3D view, and delete below, and a clothing rack of gray shirts in the background.

Increase your profitability

Returns don't have to be a cost factor. With Shirtigo's all-in-one returns solution, you can reduce process costs, increase customer satisfaction and sustainably increase your sales.

Reduce your costs

Automate your returns handling and save up to 90% of process costs - without additional effort and with full transparency.

Generate more sales

Enable exchanges instead of returns and keep up to 30% more sales through faster processes and higher customer satisfaction.

Fewer customer queries

A clear, automated return process lowers support costs and reduces queries by up to 70%.

Increase your conversion rate

Clear return conditions create trust - this noticeably increases the willingness to buy and your conversion rate.

Manage your returns completely digitally

Our returns management helps you to make optimum use of your resources. Save time with our automated processes and manage your business completely digitally via the Shirtigo Dashboard.

Create an account now
Dark blue baseball cap with white logo, next to a screenshot of return order dashboard.
Woman wearing white hoodie with colorful design, return options for Premium Unisex Hoodie displayed.

Protect the environment and your wallet

Regardless of whether it's a warehouse or print-on-demand product: with our Returns Pro package, you can simply store returned orders in our warehouse. If the product is ordered again, we will ship it directly from our warehouse.

Start now for free

How returns work with Shirtigo

Shirtigo returns management is your efficient tool for simple and digital processing of customer returns.
Grafische Illustration eines Lieferwagens mit einem Paketboten, der einer Person Pakete überreicht

01 Incoming returns

Your shipment will be returned to our address by your customer and we will accept the return on your behalf.

02 Choose a solution

Decide whether your shipment should be reshipped or recycled. With the Return Pro Plan, we can check and store it for later reshipment on request.

03 Lean back

Wir kümmern uns um den erneuten Versand bzw. die Einlagerung deiner Ware. Sobald eine neue Bestellung eingeht, wird zunächst die eingelagerte Ware versendet.

Use your personalized returns portal

Customize the design and functions of your returns portal to suit your brand. Enable your customers to easily register returns online and automatically generate the return label with just one click. If desired, you can even fully automate the entire exchange process - including subsequent delivery.

Find out more in the Helpcenter
Return portal webpage showing selection of two products: Premium Unisex T-Shirt size S and Organic Hoodie size M, both black, with options to select for return.
Plans

Choose the right option for your needs

Return Free
0 €
Always free
Shirtigo as return address
Choice between reshipment and recovery
Returns acceptance with costs*
Return Pro
12 €
/ month
for monthly billing
Start now
Our address as return address
Choice between reshipment and recovery
Free returns acceptance
Content control for storage*
Storage of returns*
Customisable returns portal (coming soon)

Warehousing prices

Prices for storage

Content control
1,22 € / return
Handling per product
0.38 € / item

Prices for reshipment

Flat rate per order
1,22 € / order
Pick fee per item
0.38 € / item

Example

Your customer orders 2 items from your store that you have stored with us as returns. You then pay €1.98 (€1.22 flat rate per order + 2 x €0.38 pick fee per item) for processing and removal from storage.
*Services subject to surcharge. For all prices see our complete price list. Prices shown are net prices excluding VAT.
FAQ

Frequently asked questions

How does returns management work at Shirtigo?

Das Retouren-Management bei Shirtigo bietet dir eine digitale Lösung, um Rücksendungen effizient abzuwickeln: statt manuell Retouren entgegenzunehmen, auszupacken, zu prüfen und einzulagern, übernimmt Shirtigo die Annahme der Rücksendung. Sobald eine Rücksendung eingeht, wirst du per E-Mail und im Dashboard benachrichtigt. Du hast dann im Dashboard 30 Tage Zeit, eine Rückgabeaktion (z. B. Verwertung, erneuter Versand oder – bei passenden Abo-Modellen – Einlagerung) festzulegen.

Mehr Infos findest du in diesem Artikel.

What returns subscriptions are available and how do I choose the right one for me?

You can choose from at least two subscription models at Shirtigo:

  • "Return Free" - the free entry-level model, which only accepts returns (processing/acceptance costs per return apply)
    • .
  • "Return Pro" - an extended model with, for example, free returns acceptance, content control, storage of returned products and a white label returns portal.
    ‍
    Information on the costs of the subscription can be found here.

    • ‍

    Is a returns slip automatically included with every order?

    No. Currently, no parcel comes with a returns bill as standard. Only a neutral delivery bill is included

    .

    What happens to misprints or returned products that cannot be resold?

    Shirtigo legt Wert auf Nachhaltigkeit: Da viele Produkte individuell gefertigt werden, können Fehldrucke oder retournierten Artikel nicht einfach erneut verkauft werden. Stattdessen werden sie z. B. gespendet oder durch Up-cycling weiterverwertet – u. a. an Organisationen wie das Deutsche Rote Kreuz oder das Streetwear-Label Hehlerei. Dies ist relevant für deinen Shop-Prozess, wenn Retouren anfallen: du kannst mit Shirtigo gemeinsam überlegen, ob Einlagerung, Wiederverkauf oder Verwertung sinnvoll ist.

    Mehr Infos findest du in diesem Artikel.

    What reasons can lead to a return?

    There are a variety of reasons that can lead to a return, including:

    • Wrong product description or product images
    • The customer has changed their mind
    • Shipping problems, such as delayed delivery
    • The customer ordered the wrong product, size or color

    ‍

    How does returns management affect customer satisfaction and conversion?

    Eine transparente und einfache Rücksende­politik kann die Conversion-Rate deines Shops verbessern und Kundenzufriedenheit erhöhen. Das automatisierte Retourenmanagement kann bis zu 90 % der Prozesskosten sparen und Rückfragen um bis zu 70 % reduzieren. Damit eignet sich das Retourenmanagement-Tool besonders für E-Commerce-Marken mit eigenem Branding, die ihren Kunden ein hochwertiges Rücksende-Erlebnis bieten möchten.

    What advantages does Shirtigo Cockpit returns management offer?

    The Shirtigo returns management offers numerous advantages:

    • Improved customer satisfaction through transparent and simple returns processes
    • Cost reduction through automation of returns processes
    • Efficient use of resources through digital returns management
    • Increase profitability by reducing the average process costs for returns
    • Improve sustainability by storing and reshipping returned orders

    ‍

    Do you have any questions?

    Visit our help center or contact us directly contact.

    Start your print-on-demand business now with Shirtigo

    Start now for free