Manage your returns stress-free & automated
Shirtigo's smart returns solution saves you time, money and stress. Keep an overview, optimize your processes and offer your customers a smooth returns experience.
Increase your profitability
Reduce your costs
Automate your returns handling and save up to 90% of process costs - without additional effort and with full transparency.
Generate more sales
Enable exchanges instead of returns and keep up to 30% more sales through faster processes and higher customer satisfaction.
Fewer customer queries
A clear, automated return process lowers support costs and reduces queries by up to 70%.
Increase your conversion rate
Clear return conditions create trust - this noticeably increases the willingness to buy and your conversion rate.
Manage your returns completely digitally
Our returns management helps you to make optimum use of your resources. Save time with our automated processes and manage your business completely digitally via the Shirtigo Dashboard.
Protect the environment and your wallet
Regardless of whether it's a warehouse or print-on-demand product: with our Returns Pro package, you can simply store returned orders in our warehouse. If the product is ordered again, we will ship it directly from our warehouse.
How returns work with Shirtigo
01 Incoming returns
02 Choose a solution
03 Lean back
Choose the right option for your needs
Warehousing prices
Prices for storage
Prices for reshipment
Example
Frequently asked questions
How does the returns management work at Shirtigo?
The returns management at Shirtigo offers you a digital solution to handle returns efficiently: instead of manually accepting returns, unpacking, checking, and storing them, Shirtigo takes over the acceptance of the return. As soon as a return is received, you will be notified by email and in the dashboard. You then have 30 days in the dashboard to define a return action (e.g., recycling, resending, or - in suitable subscription models - storage).
More information can be found in this article.
What return subscriptions are available and how do I choose the right one for me?
At Shirtigo, you have at least two subscription models available:
Information about the costs of the subscription can be found here.
Does every order automatically come with a return label?
No. Currently, no package comes with a return slip by default. Only a neutral delivery note is included.
What happens to misprints or returned products that are no longer saleable?
Shirtigo values sustainability: Since many products are made individually, misprints or returned items cannot simply be resold. Instead, they are donated, for example, or recycled through upcycling – among others to organizations like the German Red Cross or the streetwear label Hehlerei. This is relevant for your shop process when returns occur: you can discuss with Shirtigo whether storage, resale, or recycling makes sense.
You can find more information in this article.
What reasons can lead to a return?
There are a variety of reasons that can lead to a return, including:
- Incorrect product description or product images
- The customer has changed their mind
- Shipping issues, such as delayed delivery
- The customer ordered the wrong product, the wrong size, or color
How does returns management affect customer satisfaction and conversion?
A transparent and simple return policy can improve the conversion rate of your shop and increase customer satisfaction. The automated return management can save up to 90% of process costs and reduce inquiries by up to 70%. Thus, the return management tool is particularly suitable for e-commerce brands with their own branding that want to provide their customers with a high-quality return experience.
What advantages does the Shirtigo returns management offer?
The Shirtigo returns management offers numerous advantages:
- Improvement of customer satisfaction through transparent and simple return processes
- Cost reduction through automation of return processes
- Efficient use of resources through digital return management
- Increase in profitability through reduction of average process costs for returns
- Improvement of sustainability through storage and reshipment of returned orders