Cancellation policy for consumers

Consumers have a right of withdrawal according to the following stipulation. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity (§ 13 BGB). The right of withdrawal applies to ready-made goods, such as sample boxes. There is no right of withdrawal for goods that are made according to your specifications (see "Exclusion of the right of withdrawal").

You have the right to withdraw from this contract within fourteen days without providing any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item. If a product is delivered in several partial shipments or pieces, the period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must inform us

Shirtigo GmbH
Winterstraße 2a
D-50354 Hürth
Phone: +49 (0)2233 / 71 32 282
E-Mail: cockpit@shirtigo.de

by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not obligatory.
To comply with the withdrawal period, it is sufficient for you to send the notification about the exercise of the withdrawal right before the withdrawal period expires.

You can also declare your revocation online via our electronic revocation function: Revoke contract.

Consequences of the revocation

If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive your notification of revocation of this contract. For this refund, we will use the same payment method you used for the original transaction unless something else has been expressly agreed upon with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, depending on which is the earlier date. You must return the goods without delay and in any case no later than fourteen days from the day you notify us of the revocation of this contract. The deadline is met if you send the goods before the fourteen-day deadline expires. You bear the immediate costs of returning the goods. You only have to pay for any reduction in value of the goods if this reduction is due to handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-fabricated and for the manufacture of which an individual choice or determination by the consumer is significant, or that are clearly tailored to the personal needs of the consumer. This particularly affects textiles and other products that are printed, embroidered, or otherwise refined according to your specifications – for example, with designs, logos, texts, or names provided by you. Your statutory rights in the event of defects remain unaffected.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

To:
Shirtigo GmbH
Winterstraße 2a
50354 Hürth
E-mail: cockpit@shirtigo.de

Hereby, I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

Ordered on (*)/received on (*)______________________
Name of the consumer(s)______________________
Address of the consumer(s)____________________
Signature of the consumer(s) (only for notification on paper)
Date__________________
(*) Please cross out as applicable.