You want to revoke the contract?

Please note that different legal regulations apply for the withdrawal due to the manufacturing method for our assortment. Please select the appropriate category below.

Personalized products

Products from our range that have been custom-made online according to your personal specifications and designs.

⚠️ No statutory right of withdrawal
Since these products are manufactured and refined exclusively according to your customer specifications, there is no statutory right of withdrawal for them in accordance with § 312g para. 2 no. 1 BGB. Unfortunately, an exchange or cancellation is no longer possible after production has begun.

Is there a production error or defect?
No problem! Simply go to the respective order view in the dashboard and use the integrated complaint tool. Our team will promptly review your submission and will immediately provide a replacement for a justified complaint.

To the dashboard

Sample boxes

Standardized boxes with our predefined sample designs (no customization).

✅ 14 days statutory right of withdrawal
‍You have the statutory right of withdrawal for our standardized printed sample boxes. You can revoke the contract within 14 days without giving any reasons through our certified two-step online withdrawal process.

Withdraw contract

Gesetzlicher Hinweis gemäß § 312g Abs. 2 Nr. 1 BGB: Das Widerrufsrecht besteht nicht bei Verträgen zur Lieferung von Waren, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Verbraucher maßgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind.